Customer Commitment

At Tatry Group, our customers are at the heart of everything we do. Our commitment to you is built on a foundation of excellence, reliability, and integrity. Here’s what you can always expect from us:

1. Exceptional Service with a Personal Touch

We promise to deliver reliable cleaning, security, and facility management services. Our dedicated team of professionals is trained to provide personalised, attentive service, ensuring your unique needs are met with precision and care.

2. Transparent and Fair Pricing

We believe in honesty and transparency. Our Best Price Promise ensures that our pricing is clear, competitive, and fair. We provide open book costings and a reasonable margin, giving you the best value without hidden fees.

3. Reliability and Trust

You can count on us to be there when you need us. Our commitment to reliability means we cover every shift, address issues immediately, and maintain consistent, high-quality service. We value the trust you place in us and work tirelessly to uphold it.

4. Ethical and Sustainable Practices

As a family-run, ethical business, we are dedicated to people and the planet.

We are proud to be a Living Wage Employer, adhere to the Good Business Charter, and are a Mindful Employer. Our sustainable practices and innovative approaches ensure we minimize our environmental impact while maximising service quality.

We have signed The Climate Pledge, aiming to reduce our CO2e emissions by 50% by 2030 and to achieve net zero by 2040. Our commitment to sustainability is integral to our operations and reflects our dedication to preserving the planet for future generations.

5. Innovation and Quality Control

We leverage state-of-the-art technology to streamline operations and enhance quality control. Our monthly audits and adherence to ISO 9001, 14001 and 45001 standards guarantee that we maintain the highest standards of service. Continuous improvement is in our DNA, and we are always looking for ways to innovate and serve you better.

6. Lifelong Partnership

We don’t just aim to be a service provider; we strive to be a lifelong partner. Building real relationships with our customers is key to our approach. We are friendly, responsive, and committed to your positive experience, ensuring a hassle-free transition and a lasting partnership.

7. Flexibility and Easy-Exit Guarantee

We offer flexibility and peace of mind with our risk-free, easy-exit guarantee. You can leave whenever you want, as we won't lock you into long-term contracts. Our goal is to keep you satisfied so that you never want to leave.

At Tatry Group, great service starts with a great team. We are passionate about what we do, and we are here to transform your spaces with excellence, innovation, and care.